Helsingborg Design LAB protects your personal privacy. This data protection policy explains how we at Helsingborg Design LAB collect and use your personal data. It also describes your rights against us and how you can assert your rights. You can always contact us with questions about privacy and data protection by sending us an email at info@hbgdesignlab.com
By visiting our website and purchasing our products, you accept our Data Protection Policy and our processing of your personal data. You also agree that Helsingborg Design LAB uses electronic communication channels to send you information. It is important that you read and understand our data protection policy before using our services.
In order to be able to offer you our products, as well as our payment options, we need to process your personal data as below. We do this with the greatest possible consideration for your privacy.
Contact.
Information you provide to us. You may directly or indirectly provide us with information about yourself in a number of different ways, such as when you confirm a purchase on our website, when you choose to pay with one of our payment options, contact us, when you use our contact form or someone chat with us. This could be:
Personal and contact information – name, billing and delivery address, email address, mobile phone number, etc.
Information we collect about you. When you use our website, we may collect the following information:
Personal and contact information – name, email address, mobile phone number, etc.
Information about goods/services – details about the services you have purchased.
Financial Information – We do not collect or store any financial information other than the amount of the item you ordered.
Historical information – your order, customer, project and support history
Information about how you interact with Helsingborg Design LAB – how you use our services, including page response time, download errors, how you reached and left the service, as well as delivery notices when we contact you.
Device information – e.g. IP address, language settings, browser settings, time zone, operating system, platform and screen resolution.
Geographic information – your geographic location.
The information you provide us, as well as information about the goods/services and your financial information, is generally necessary to perform the service of delivering the product you have purchased, while the other information we collect is generally necessary for other purposes, as described below.
Providing, performing and improving our services. All data is used to provide, perform and improve Helsingborg Design LAB’s services.
Communicate with you. Helsingborg Design LAB may also use your data to communicate relevant information regarding used or similar services and to carry out customer satisfaction surveys regarding our services (e.g. after you have contacted Helsingborg Design LAB customer service) via electronic communication channels and by telephone. If you do not wish to receive such communications, you are welcome to email info@hbgdesignlab.com.
Who may we share your information with?
We may transfer to, or share your information with, selected third parties, as follows. We take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection when transferred to or shared with such selected third parties.
Authorities. Helsingborg Design LAB may provide necessary information to authorities such as the police, the Swedish Tax Agency. prosecutors or other authorities if we are required to do so by law at their request
Others. Logistics and transport companies that deliver your goods
What we will NOT do with your data. We will not sell your personal data to third parties.
We always aim to process your data within the EU/EEA. However, in certain situations the data may be transferred to, and processed in, countries outside the EU/EEA by another supplier or subcontractor. As Helsingborg Design LAB is committed to always protecting your data, Helsingborg Design LAB will take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection comparable to and at the same level as the protection provided offered within the EU/EEA.
We save sales transactions for 7 years, which is the data we have to save information according to the Accounting Act, i.e. sales verifications.
Right to access your data. You can request a copy of the information you would like to know and verify the information we hold about you. The copy is free to request and the easiest way to contact us is at info@hbgdesignlab.com or by phone at 042-4530830.
Right to rectification. You have the right to correct incorrect or incomplete information about yourself.
Right to be deleted (“the right to be forgotten”). You have the right to request deletion of your personal data in cases where the data is no longer necessary for the purpose for which it was collected. However, there may be obligations, which prevent us from immediately deleting parts of your data. These obligations come from accounting and tax law, but also from consumer law. What we then do is block the data that we are obliged to save, from being used for purposes other than fulfilling such legal obligations.
We use cookies and similar tracking technology to deliver a tailored and “smooth” online experience. For more information on how Helsingborg Design LAB uses cookies and the like, see our cookies information.
Our carefully selected partners and service providers may process personal information about you on our behalf as described below:
Digital Marketing Service Providers
We periodically appoint digital marketing agents to conduct marketing activity on our behalf, such activity may result in the compliant processing of personal information. Our appointed data processors include:
(i) Prospect Global Ltd (trading as Sopro) Reg. UK Co. 09648733. You can contact Sopro and view their privacy policy here: http://sopro.io. Sopro are registered with the ICO Reg: ZA346877 their Data Protection Officer can be emailed at: dpo@sopro.io.”
Helsingborg Design LAB c/o Sunread Sweden AB, Brogatan 9 helsingborg , telefon 043-4530830 eller e-post info@hbgdesignlab.com
Helsingborg Design LAB har ett dataskyddsombud eftersom vi tar dataskydd på allvar- Vår kundtjänst är en förlängd arm åt dataskyddsombudet och tar mer än gärna emot dina frågor kring dataskydd och personuppgifter. Du kan alltid nå Helsingborg Design LAB kundtjänst på info@hbgesignlab.se.
Helsingborg Design LAB (Bifirma till Sunread Sweden AB) är personuppgiftsansvarig för behandlingen av dina personuppgifter enligt ovan. Helsingborg Design LAB c/o Sunread Sweden AB följer svensk dataskyddslagstiftning.