Helsingborg Design LAB cares about your privacy. This data protection policy explains how we at Helsingborg Design LAB collect and use your personal data. It also describes your rights towards us and how you can enforce your rights. You can always contact us with questions about privacy and data protection by sending us an email at info@hbgdesignlab.se
By visiting our website and purchasing our products, you accept our Data Protection Policy and our processing of your personal data. You also agree to Helsingborg Design LAB using electronic communication channels to send you information. It is important that you read and understand our Data Protection Policy before using our services.
In order to offer you our products, as well as our payment options, we need to process your personal data as described below. We do this with the utmost respect for your privacy.
Information you provide to us. You may directly or indirectly provide us with information about yourself in a number of different ways, such as when you confirm a purchase on one of our websites, when you choose to pay using one of our payment options, contact us, when you use our contact form or chat with us. This could be:
– Personal and contact information – name, billing and delivery address, email address, mobile phone number, etc.
Information we collect about you. When you use our website, we may collect the following information:
– Personal and contact information – name, email address, mobile phone number, etc.
– Information about goods/services – details about the services you have purchased.
– Financial information – We do not collect or store any financial information except the amount of the item you ordered.
– Historical information – your order, customer, project and support history
– Information about how you interact with Helsingborg Design LAB – how you use our services, including page response time, download errors, how you reached and left the service, as well as delivery notifications when we contact you.
– Device information – such as IP address, language settings, browser settings, time zone, operating system, platform and screen resolution.
– Geographical information – your geographical location.
The information you provide to us, as well as information about the goods/services and your financial information, is generally necessary to perform the service of delivering the product you have purchased, while the other information we collect is generally necessary for other purposes, as described below.
Providing, performing and improving our services. All data is used to provide, perform and improve Helsingborg Design LAB’s services and offers.
Communicate with you. Helsingborg Design LAB may also use your data to communicate relevant information regarding used or similar services and to conduct customer satisfaction surveys regarding our services (e.g. after you have contacted Helsingborg Design LAB customer service) via electronic communication channels and by phone. If you do not wish to receive such communications, you are welcome to email info@hbgdesignlab.se.
We may transfer to, or share your information with, selected third parties, as follows. We take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection when transferred to or shared with such selected third parties.
Authorities – Helsingborg Design LAB may provide necessary information to authorities such as the police, tax authorities, prosecutors or other authorities if we are required to do so by law at their request
We will not sell your personal data to third parties.
We always aim to process your data within the EU/EEA. However, in some situations, the data may be transferred to, and processed in, countries outside the EU/EEA by another supplier or subcontractor. As Helsingborg Design LAB is committed to always protecting your data, Helsingborg Design LAB will take all reasonable legal, technical and organizational measures to ensure that your data is handled securely and with an adequate level of protection comparable to and at the same level as the protection offered within the EU/EEA.
We save sales transactions for 7 years which is the data we have to save information according to the Accounting Act, i.e. vouchers for sales.
Right to access your data. You can request a copy of the data you would like to know and verify the information we hold about you. The copy is free to request and you can contact us most easily at info@hbgdesignlab.se or by phone 042-4530830.
Right to rectification. You have the right to correct incorrect or incomplete information about yourself.
Right to be erased (“right to be forgotten”). You have the right to request the deletion of your personal data in cases where the data is no longer necessary for the purpose for which it was collected. However, there may be obligations, which prevent us from immediately deleting parts of your data. These obligations come from accounting and tax legislation, but also from consumer rights legislation. What we then do is block the data that we are obliged to save from being used for purposes other than fulfilling such legal obligations.
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